XWEB: Browser Shuts Down When Trying to Open a Link to a Deleted Item

ID: Q201244

The information in this article applies to:

Microsoft Exchange Active Server Components, version 5.0
Microsoft Outlook Web Access, version 5.5
Microsoft Outlook Web Access, version 5.5 Service Pack 1

SYMPTOMS

When you attempt to open a deleted e-mail message through the e-mail URL in Outlook Web Access (OWA) using Microsoft Internet Explorer, you receive the following error message:

"Your message does not exist in this folder. It may have been deleted."

The following dialog box will then appear:

"The Web page you are viewing is trying to close the window.
Do you wish to continue?"

Clicking on "Yes" will end that browser session.

CAUSE

When you open a message window in OWA by composing or opening a message, you are spawning a new Internet Explorer browser window. Closing the message closes that window, making it appear to send you back to the Inbox window when you have really just closed the second window.
By opening a message using its URL, you are making the browser display only that window, so closing it shuts down the only browser session.
If the message the URL points to has been deleted, you only see the errors above and then the browser closes.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Additional query words:

Keywords :
Version : WINDOWS:5.0,5.5
Platform : WINDOWS
Issue type : kbprb