XFOR: Messages Queued at Lotus cc:Mail Post Office, Event ID 54

• Microsoft Exchange Server, version 5.5

SYMPTOMS

Messages from Lotus cc:Mail to Exchange Server may remain queued at the cc:Mail post office. The following event ID may be generated at the Exchange Server computer:

Event ID: 54
Source: MSExchangeCCMC
Type: Error
Category: General
Conversion of message failed and the message was moved to the Bad directory.

CAUSE

The cc:Mail Export.exe program is not finishing exporting a message with a PC Paintbrush (PCX) attachment.

WORKAROUND

To work around this problem:

1. On the Exchange Server computer, check the Exchsrvr\Ccmcdata\Bad folder. Open several of the files located there with Notepad and confirm that they are all from the same user (or are copies of the same message).



2. Locate the message in the cc:Mail post office queue that corresponds to the files from the Exchsrvr\Ccmcdata\Bad folder.



3. After you locate the problem message in the queue, forward it to another cc:Mail mailbox, and delete it from the cc:Mail post office queue.



4. Restart the Microsoft Exchange Connector for Lotus cc:Mail. The queued messages should now be sent from cc:Mail to Exchange Server.

MORE INFORMATION

The behavior described in the "Symptoms" section have been known to occur with the following versions of cc:Mail:

cc:Mail DB6 - Export.exe version 5.15
cc:Mail DB8 - Export.exe version 6.0 and version 8.0

Additional query words: ccmc, messages stuck

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbbug