XFOR: CCMC Event 54 Conversion of Message Failed

• Microsoft Exchange Server, version 5.5

SYMPTOMS

Mail may stop flowing over the Microsoft Exchange Connector for Lotus cc:Mail (CCMC), and the following event message may be received every 15 seconds in the application event log:

Event ID 54 "Conversion of Message Failed"

CAUSE

A corrupted message in the cc:Mail PostOffice is preventing mail flow.

WORKAROUND

The cc:Mail administrator needs to delete the corrupted message for mail to resume flowing normally. Here are the steps the cc:Mail administrator needs to perform on the cc:Mail PostOffice:

1. Stop the cc:Mail connector service.



2. Clean out the Exchsrvr\Ccmcdata\Bad folder.



3. Run Export.exe manually on the Exchange Server computer (at a command prompt) with the following syntax:

   EXPORT /NpoName (Exchange site name) /Ppassword /DE:\ccdata /MSG# /@filename.txt.

   For example:
   

   EXPORT /NEX1 /Ppassword /DE:\ccdata /MSG# /@ccmessg.txt

   NOTE: /N is usually the Exchange Server Site name (check the cc:Mail Admin.exe to be sure of the Exchange Server postoffice name).
   
   /MSG# gives the message number.
   
   /@filename.txt creates a text file that shows all of the messages outgoing from cc:Mail to Exchange Server. Compare these messages to the one in Exchsrvr\Ccmcdata\Bad, and locate the corrupted message and its message number (MSG#) shown in the text file.



4. Run the export again with the following switches:

   EXPORT /Nponame (exchange site) /Ppassword /DD:\ccdata /DELETE/123456 (message number)

   For example:




EXPORT /NEX1 /Ppassword /DD:\ccdata /DELETE/123456

5. Restart the cc:Mail service. Mail flows, and there are no further errors.

Additional query words:

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbprb