XFOR: Connector for cc:Mail Stops, No Errors Appear in Event Log

• Microsoft Exchange Server, version 5.5

SYMPTOMS

The Microsoft Exchange Connector for Lotus cc:Mail may stop unexpectedly. No errors appear in the Windows NT Application Event log, even with maximum logging enabled. If you restart the connector, it may start delivering messages again for a short period of time, but then stop delivering messages.

CAUSE

This problem can occur when one or more .und files exist in the Exchsrvr\Ccmcdata\Import or Exchsrvr\Ccmcdata\Export folder. These files are associated with messages that could not be delivered when they were originally sent.

RESOLUTION

To resolve this problem, remove the .und files associated with the undeliverable e-mail messages. To do so, follow these steps:

1. Stop the Exchange Connector for Lotus cc:Mail, if it is started.



2. Copy the .und files from the Exchsrvr\Ccmcdata\Import or Exchsrvr\Ccmcdata\Export folder to a different folder, and then delete the .und files in the Exchsrvr\Ccmcdata\Import or Exchsrvr\Ccmcdata\Export folder.



3. Restart the Exchange Connector for Lotus cc:Mail.

Additional query words:

Keywords :
Version : winnt:5.5
Platform : winnt
Issue type : kbprb