XADM: Clients Hang Using the Offline Address Book

ID: Q214559

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When you address a message to a recipient selected from the offline address book when the message is sent, your computer may stop responding (hang).

CAUSE

Corruption in the offline address book can cause this. When the client looks for the e-mail address of the user specified in the address book, it will not find it and then tries re-reading the file continuously. This causes the computer to stop responding.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Directory

File name	Version
Emsabp32.dll	5.5.2502.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words:

Keywords : exc55 EXC55SP3Fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug