XADM: Corrupted RTF Error Message When Information Store Is Stopped While Sending Messages

ID: Q214689

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

If you stop the information store while it is sending messages, an error message indicating that some Rich Text Format (RTF) text in a message is corrupted may be displayed.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Gapi32.dll	5.5.2510.0
Mdbmsg.dll	5.5.2510.0
Store.exe	5.5.2510.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words:

Keywords : exc55 EXC55SP3Fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug