XCON: MTA Content Conversion Error 4101 with HP Openmail

ID: Q215368

The information in this article applies to:

Microsoft Exchange Server, version 5.5 SP1

SYMPTOMS

When you use Microsoft Exchange Server 5.5 Service Pack 1 with HP Openmail, you may experience content conversion problems with the Exchange Message Transfer Agent (MTA) under the following circumstances:

A message was sent from Exchange Server 5.5 Service Pack 1 to an Openmail user with delivery and read receipts.

The sender receives the delivery receipt.

The recipient reads the message.

The recipient of the original message receives an NDR to their read receipt:

Message corruption detected.
MSEXCH:MSExchangeMTA:<sitename>:<servername>

The sender of the original message never receives the read receipt for their message.

The Exchange Server computer will also log a 210 content conversion error with conversion error 4101 when this problem occurs.

CAUSE

The Exchange Server MTA was not handling the read receipt correctly.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Message Transfer Agent (MTA)

File name	Version
Dbserver.sch	N/A
Dcprods.cat	N/A
Ems_rid.dll	5.5.2512.0
Emsmta.exe	5.5.2512.0
Info4log.cfg	N/A
Infoblog.cfg	N/A
Infodlog.cfg	N/A
Infollog.cfg	N/A
Infotlog.cfg	N/A
Mtacheck.exe	5.5.2512.0
Mtamsg.dll	5.5.2512.0
P2.xv2	N/A
X400om.dll	5.5.2512.0
X400omv1.dll	5.5.2512.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words: 210 metamorf

Keywords : exc55sp1 EXC55SP3Fix
Version : winnt:5.5 SP1
Platform : winnt
Issue type : kbbug