XWEB: Unable to Clear Error Dialog Box in OWA When Using Netscape Communicator

ID: Q215884

The information in this article applies to:

Microsoft Outlook Web Access, version 5.5

SYMPTOMS

If you are running Outlook Web Access (OWA) and Netscape Communicator 4.04 or greater and you create a new meeting or appointment in OWA with an invalid start date (for example, September 31), you receive an error message. When you click OK, the error message is displayed again. An infinite loop results. Earlier versions of Netscape Communicator do not exhibit this behavior nor do any versions of Microsoft Internet Explorer.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Outlook Web Access Calendar

File name	Date	Size
Frmroot.asp	12/8/98	30,651 bytes
Mrappt.asp	11/09/98	20,850 bytes
Mrplaner.asp	11/09/98	12,535 bytes
Mrrecur.asp	11/12/98	26,460 bytes

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook Web Access version 5.5.

Keywords :
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbbug