XCLN: Message Body is Blank When Using Encryption and Digital Signatures

• Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03
• Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03

SYMPTOMS

This problem only occurs when using digital signatures and the Encrypt All functions in Outlook 97.

A message is created and saved prior to sending it to the recipient. After the message is sent, the text in the body of the message is deleted. There is no text in the body of the message when the recipient opens the message, and it is empty in the originator's Sent Items folder as well.

This problem can occur in Outlook 97 when using the Save or Save As commands prior to sending the message.

WORKAROUND

This problem is resolved in Outlook 98 (8.5.5104.6).

Additional query words:

Keywords :
Version : WINDOWS:8.0,8.01,8.02,8.03
Platform : WINDOWS
Issue type : kbprb