XCLN: Resources Free Busy Information Not Updated and Defaults to 2 Months

• Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03, 8.5
• Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03, 8.5

SYMPTOMS

When setting a resource account (conference room, meeting hall) to use a delegate to automatically process the meeting requests, the resource account Free Busy information only shows two months of published data, even though it has been configured to publish more.

CAUSE

By default, Free Busy information is published for two months, unless otherwise modified to publish more data. Even though the resource account is set up to publish more than two months, the resource account is not logged on, and therefore, the information published to the Free Busy folder is published by the delegate.

RESOLUTION

The delegate account must also be modified to publish the required amount of Free Busy information.

WORKAROUND

Set the delegate account to publish more than two months of Free Busy information.

MORE INFORMATION

For more information on setting up resource accounts in Outlook, see the following article in the Microsoft Knowledge Base:

Q169872 OL97: How to Create a Resource Account in Outlook

Additional query words:

Keywords : kbenv
Version : WINDOWS:8.0,8.01,8.02,8.03,8.5
Platform : WINDOWS
Issue type : kbprb