XWEB: OWA Logon Screen Displays Again When Opening a Mail Message

ID: Q216998

The information in this article applies to:

Microsoft Outlook Web Access, version 5.5
Microsoft Outlook Web Access, version 5.5 Service Packs 1, 2

SYMPTOMS

After you log on to your mailbox with Outlook Web Access, you may be redirected back to the OWA Logon Screen when you open a mail message for the first time.

CAUSE

When asked to create new windows through script, Internet Explorer might create the window in the wrong Internet Explorer process. Because authentication credentials and the temporary cookies used for session identification are cached per process, new windows need to re-authenticate and start a new session if they do not open in the same process as their opening window. This behavior can appear randomly; the determined process for new windows is dependent on several variables, including timing and browser configuration.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component:

File name	Version	Date	Time	Size	Platform
Shdocvw.dll	4.72.3510.1301	10-13-98	4:37p	2,171,664	Windows NT
Shdocvw.dll	4.72.3510.1301	10-13-98	3:16p	2,172,176	Windows 9x

STATUS

Microsoft has confirmed this to be a problem in Outlook Web Access version 5.5, and Outlook Web Access version 5.5 Service Packs 1 and 2 .

MORE INFORMATION

For additional information, please see the following article(s) in the Microsoft Knowledge Base:

Q196383 BUG: Windows Opened by Script Lose Authentication or Session

Additional query words:

Keywords :
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbbug