XFOR: Chat Service Stops Unexpectedly or You Are Unable to Change Your Nickname

ID: Q217378

The information in this article applies to:

Microsoft Exchange Server, version 5.5 Service Packs 1, 2
Microsoft Commercial Internet System version 2.0

SYMPTOMS

If you connect to a chat server that is running the Microsoft Exchange or Microsoft Commercial Internet System (MCIS) Chat Service, you may experience either of the following symptoms:

If you repeatedly send the AUTH command to the server, the Chat Service may stop unexpectedly.

If you attempt to change your nickname, an error message indicating that you are attempting to change the nickname too frequently may be displayed.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Chat Service

File name	Version
Chatsvc.exe	5.5.2541.1

STATUS

Microsoft has confirmed this to be a problem in the Chat Service that is included with the Microsoft products listed at the beginning of this article. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words:

Keywords : prodmcis2 prodICS MCIS_MSG exc55 EXC55SP3Fix
Version : winnt:2.0,5.5
Platform : winnt
Issue type : kbbug