XADM: Error 8004010f-0501-8004010f When Moving Mailbox

ID: Q218187

The information in this article applies to:

Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2

SYMPTOMS

Moving a mailbox from one server to another fails with the following error message:

Unexpected error <<0xc0040000 - The client operation failed. Microsoft Exchange Information Store ID no. 8004010f-0501-8004010f>> occurred.

CAUSE

During the Move Mailbox operation, when Exchange Server tried to read the ptagMailFlag field for an embedded message, it was not able to because the flag is not available, and the operation failed.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

NOTE: The fix should be applied to the source and destination Exchange Server computers.

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Gapi32.dll	5.5.2560.0
Mdbmsg.dll	5.5.2560.0
Store.exe	5.5.2560.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words:

Keywords : exc55 exc55sp1 exc55sp2 EXC55SP3Fix
Version : winnt:5.5,5.5 SP1,5.5 SP2
Platform : winnt
Issue type : kbbug