XADM: Store Crash in IMAIL HTML-RTF Conversion

ID: Q221149

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The Microsoft Exchange Server information store may terminate unexpectedly while processing inbound SMTP messages.

CAUSE

In HTML-to-RTF conversion routines, there are problems with the translation of a message if it contains a QP-encoded 16-bit Unicode body and if the Unicode data is not aligned.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Gapi32.dll	5.5.2568.0
Mdbmsg.dll	5.5.2568.0
Store.exe	5.5.2568.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words:

Keywords : exc55 EXC55SP3Fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug