XADM: OST Sync Fails with 80070005-508-00-324

ID: Q221238

The information in this article applies to:

Microsoft Exchange Server, version 5.5
Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03, 8.5
Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03, 8.5

SYMPTOMS

When you are synchronizing the Off-line Store (OST) in Outlook, the synchronization will fail with an error code in the synchronization log and display the following:

> 13:57:43 Microsoft Exchange Server Information Store
> 13:57:43 Error synchronizing folder
> 13:57:43 [80070005-508-0-324]
> 13:57:43 You do not have sufficient permission to
> perform this operation on this object. See the folder contact or your
> system administrator.

CAUSE

The user does not have Create rights to the public folder that is being synchronized in their favorites folder. If a conflict occurs, the store was using the user's rights to the folder to create the conflict message. Because the user did not have Create rights, the Microsoft Exchange information store will return Access Denied.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Store.exe	5.5.2571.0

WORKAROUND

To work around this problem, set the clients rights to the folder to include create rights. This workaround can be used until the fix for Store.exe can be applied.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words:

Keywords : exc55 EXC55SP3Fix
Version : WINDOWS:8.0,8.01,8.02,8.03,8.5; winnt:5.5
Platform : WINDOWS winnt
Issue type : kbbug