XCLN: Adding an Address from Global Address List to Personal Address Book in Outlook 97 May Not Work

ID: Q221522

The information in this article applies to:

Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03, 8.04
Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03, 8.04

SYMPTOMS

You can select multiple addresses from the global address list and add them to the Personal Address Book (PAB). However, in some situations, you may receive the following error message:

Some names could not be added to the Personal Address Book. One or more of the selected entries could not be copied.

Also, none of the selected addresses are added to the PAB.

CAUSE

You receive this error message when you select multiple addresses to add to the PAB and one of these addresses is the Microsoft Schedule+ Free/Busy Connector (alias: ADMINSCH). This address is not a regular user mailbox and does not have a corresponding Microsoft Windows NT User Account associated with it. It is used internally by Microsoft Exchange Server for exchanging free and busy information with other sites.

WORKAROUND

Ensure that the Microsoft Schedule+ Free/Busy Connector is not on the list of addresses that you are adding to the PAB.

MORE INFORMATION

The Microsoft Schedule+ Free/Busy Connector is classified as a mailbox agent. A mailbox agent sends and receives messages and provides mailbox routing and schedule information to the message transfer agent (MTA) and connectors. Users do not need to send a message to the Microsoft Schedule+ Free/Busy Connector. It is advisable to hide this address from the global address list so that users cannot send mail to it. For additional information on how to do this, click the article number below to view the article in the Microsoft Knowledge Base:

Q177768 XADM: How to Hide the Schedule+ Free/Busy Connector

Differences for Outlook 98 and Outlook 2000

In Outlook 98 and Outlook 2000, when a similar operation is performed, you may receive the following error message :

Some names could not be added to the Personal Address Book. The action could not be completed.

However, all the selected addresses from the global address list, except the Microsoft Schedule+ Free/Busy Connector, are added to the PAB. Therefore, you may safely ignore the error message.

Additional query words:

Keywords :
Version : WINDOWS:8.0,8.01,8.02,8.03,8.04
Platform : WINDOWS
Issue type : kbprb