XCON: MTA Stops Processing Messages with Large Attachments and May Log Event 2136

ID: Q222985

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When you send one or more large messages, the Message Transfer Agent (MTA) may stop processing messages. It may not be possible to stop the MTA in the Windows NT Server Control Panel Services tool. The problem appears when messages containing very large attachments are sent. If the Exchange Server MTA logging for the Resource category was set to maximum, a large number of the following event can be found in the Windows NT Server Application Event log:

Event ID: 2136
Description: Resource Monitoring Event, severity 10
(DB Server RTSE(29) Proc 4) 12-09-98 11:22:20am
Thread pausing due to cache shortage
Resource in shortage DB buffer

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Message Transfer Agent (MTA)

File name	Version
Dbserver.sch	N/A
Dcprods.cat	N/A
Ems_rid.dll	5.5.2576.0
Emsmta.exe	5.5.2576.0
Info4log.cfg	N/A
Infoblog.cfg	N/A
Infodlog.cfg	N/A
Infollog.cfg	N/A
Infotlog.cfg	N/A
Mtacheck.exe	5.5.2576.0
Mtamsg.dll	5.5.2576.0
P2.xv2	N/A
X400om.dll	5.5.2576.0
X400omv1.dll	5.5.2576.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words: stalled stopped hang

Keywords : exc55 EXC55SP3Fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug