XFOR: Connector for cc:Mail Loops Trying to Import Same Message

ID: Q223772

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The Microsoft Connector for Lotus cc:Mail loops trying to import the same message. If, for whatever reason, the connector receives a message that the cc:Mail IMPORT program returns result code 1 (contained in the description for event 59 in the application event log), it is likely that the cc:Mail IMPORT program will not delete the original .ccm file that it was asked to import. The result is that the connector continually tries to import the same message. A non-delivery report is written to the .und file for each attempt that is made to import the message; consequently, the .und file gets larger and larger.

CAUSE

The Exchange Connector for cc:Mail has been modified to work around this class of error from the cc:Mail import program, and remove the .ccm file from the import directory.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Exchange Connector for Lotus cc:Mail

File name	Version
Ccmc.exe	5.5.2571.0
Ccmsg.dll	5.5.2571.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words:

Keywords : exc55 EXC55SP3Fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug