XADM: Exchange Administrator Program is Inaccurate When Mailbox Exceeds 2 GB

ID: Q224174

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

In the Microsoft Exchange Server Administrator program, under Mailbox Resources, you can check the size of a mailbox. If a mailbox exceeds 2 GB in size, the Exchange Server Administrator program shows the size as being 2 GB. However, the Total no. Items column correctly reflects the number of messages in the mailbox.

CAUSE

The Exchange Server information store does not report the correct size of the mailbox back to the Exchange Server Administrator program when it exceeds 2 GB.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Gapi32.dll	5.5.2560.0
Mdbmsg.dll	5.5.2560.0
Store.exe	5.5.2560.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words:

Keywords : exc55 EXC55SP3Fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug