XCON: Inetinfo Stops with ASP Event 5 in CDO!EcDecompressData

• Microsoft Exchange Server, version 5.5

SYMPTOMS

The Inetinfo process may stop responding (crash) with Active Server Pages (ASP) Event ID 5. The text of the error message is:

Error: Unexpected error

CAUSE

If correct symbols are installed, the call stack looks like the following:

FramePtr  RetAddr   Param1   Param2   Param3   Function Name
045ff4fc  6f0ae317  10d01408 000007de 10cb9008 CDO!EcDecompressData+0x1b8
045ff518  6f0d3782  00000000 10cb9008 0000066f CDO!EcHandleCompression+0x157
045ff560  6f0b301a  0000067f 00046c00 045ff584 CDO!TFILE::EcRead+0x1c2({...})
045ff584  6f0b316a  00000000 045ff5b0 045ff5aa CDO!IDXND::EcInstallChild+0x4a
045ff5bc  6f0b5d0a  045ff614 05bc97f8 045ff624 CDO!IDXND::EcSearchObject+0x8a
045ff5ec  6f0b7572  00000000 045ff614 05bc97f8 CDO!IDXRT::EcSearchTree+0x5a
045ff618  6f0b9144  05bc97f8 00000000 00000000 CDO!IDXRT::EcLoadObj+0x62
045ff660  6f0b902b  00000000 00000001 045ff6cc CDO!IDXRT::EcGetRestrictedRows+0x114
045ff678  6f0bf7e1  05bc97b8 00000001 045ff6cc CDO!IDXRT::EcGetRows+0x1b
045ff6d4  6f0bb8c7  00000000 05bc9780 00000000 CDO!BUSYMT::EcNextBusyItem+0x121
045ff774  6f0bb7eb  00000000 00000000 17cbe140 CDO!BUSYMT::EcGetNextInstance+0x77
045ff79c  6f0baedd  00000000 0000000a 7fffffff CDO!BUSYMT::EcReloadTable+0x36b
045ff7bc  6f08e502  7fffffff 045ff7e8 00000000 CDO!BUSYMT::EcGetRows+0xcd
045ff800  6fa9acd1  0d989868 7fffffff 00000000 CDO!CMTableOnSTable::QueryRows+0x92
045ff828  01c265a1  00000000 00000000 17e426a8 MAPI32!HrQueryAllRows+0x131
045ff894  01c25b50  045ff8d0 00000001 0000000b CDOHTML!CCalendarView::HrReadAppointments+0x1d1({...})
045ff9ac  766f6094  17e425f8 045f400c 045ffb5c CDOHTML!CCalendarView::RenderEvents+0x1d0({...}, {...})
045ffa78  01c1e282  05b70554 17e425f8 00000140 0x766f6094
045ffaa4  01c40b77  17e425f8 00000140 6b641458 CDOHTML!CComTypeInfoHolder::Invoke+0x52({...})
045ffacc  6b60d1e1  17e425f8 00000140 6b641458 CDOHTML!Invoke+0x37({...})
00000800  00000000  00000000 00000000 00000000 0x6b60d1e1 

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5 service pack 3. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words: cdo calender inetinfo asp 5

Keywords : EXC55SP3Fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug