XCON: No Delivery Receipts When the IMS Is in "Mailbox Disabled" State

ID: Q226202

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The following Event ID may appear in the Windows NT Application Event log:

Event ID: 2018
Source: MSExchangeIS Private
Type: Information
Category: Transfer Out Of Gateway
Description: The generation of a delivery report or a non - delivery report for a gateway /o=MyOrg/ou=MySite/cn=configuration/cn=connections/cn=internet mail connector has failed due to error 0x4dd.

Also, in the Microsoft Exchange Server Administration program if you add the column "Storage Limits", the mailbox of the Internet Mail Service appears as "Mailbox disabled". The "Storage Limits" is added when you click the server in the left pane, click Private Information Store in the right pane, and then click Properties on the File menu. Click the Mailbox Resources tab, click Columns, click Storage Limits in the list of available columns, click Add, and then click OK.

CAUSE

The Delivery Report cannot be created because the mailbox of the Internet Mail Service has reached a quota. This quota is the one being defined in the Exchange Server Administration program. This quota is defined when you click the server in the left pane, click Private Information Store in the right pane, and then click Properties on the File menu. On the General tab, there is an area called Storage limits that has three check boxes: Issue warning (K), Prohibit send (K), and Prohibit send and receive (K). Next to each check box, there's a box where you can specify the actual value.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Gapi32.dll	5.5.2591.0
Mdbmsg.dll	5.5.2591.0
Store.exe	5.5.2591.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words: DR IMC

Keywords : exc55 EXC55SP3Fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug