XCLN: Meeting Item Cannot Be Opened on Outlook 8.04 Client

ID: Q228509

The information in this article applies to:

Microsoft Outlook Windows 95/98 client, version 8.04
Microsoft Outlook Windows NT client, version 8.04

SYMPTOMS

When an Outlook user modifies an occurrence of a recurring meeting request by adding another attendee, the new attendee, if using Outlook 97 (8.04), cannot open the meeting request.

When the new attendee attempts to open the update meeting request, the following message appears:

Microsoft Outlook
Unable to open meeting item "<subject of meeting request>".

Expected Results:

The Outlook 97 version 8.04 user expects the meeting to open and to be allowed to accept or reject it.

Only newly-added attendees are unable to open the meeting update notification. If you use Outlook 97 version 8.03, you can open the updated meeting message. Newly-added attendees cannot open the updated meeting message if they are using either the Service Release 2 (SR2) update to Outlook 97 (or Office 97) or the Year 2000 update. Original attendees do not experience any problem with the meeting update, regardless of client version. The problem is in the creation of the recurring meeting in the Calendar.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Outlook 97 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Outllib

File name	Version
Outllib	8.04.00.6324

The fix is also available in the following languages:

French
German
Italian
Japanese

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

If you use Outlook 97 version 8.03, you can open the updated meeting message. Newly-added attendees cannot open the updated meeting message if they are using either the Operating System Release 2 (OSR2) update to Outlook or the Year 2000 update. Original attendees do not experience any problem with the meeting update, regardless of client version. The problem is in the creation of the recurring meeting in the Calendar.

Additional query words:

Keywords :
Version : WINDOWS:8.04
Platform : WINDOWS
Issue type : kbbug