XFOR: Exchange Notes Connector Stops Responding When Converting Trace Messages

• Microsoft Exchange Server, version 5.5

SYMPTOMS

The Exchange Notes Connector stops responding and cannot be restarted.

CAUSE

The Exchange Notes Connector is not able to process a trace message sent by a Lotus Notes user.

NOTE: A trace message is generated whenever a Notes user selects the Trace Entire Path option in the message Delivery Options.

RESOLUTION

To resolve this problem, apply Service Pack 2 (SP2) for Exchange Server version 5.5.

WORKAROUND

For a temporary workaround if SP2 cannot be immediately applied, locate the trace message in the Exchange Notes Connector queue, and delete it. The trace message is easily identified because it does not have an originator address in the From field. After you delete the trace message, restart the Exchange Notes Connector service.

STATUS

Microsoft has confirmed this to be a problem in Exchange Server version 5.5. This problem has been corrected in the latest U.S. service pack for Exchange Server version 5.5. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

In addition to the behavior described in the "Symptoms" section, the Exchange Connectivity Administrator log will contain the following information:

1998/09/11 13:12:11-        LME-NOTES-NTSMEX(02b8) 3 00504:LME-NOTES-NTSMEX started >> stdmain(883)
 
1998/09/11 13:12:27-        LME-NOTES-NTSMEX(02b8) 2 41351:Message is missing an originator >> ntshcm(2546
 
1998/09/11 13:12:27-        LME-NOTES-NTSMEX(02b8) 2 54004:Error {Invalid format}: Cannot parse Notes message >> nts2mex(2452)
 
1998/09/11 13:12:27-        LME-NOTES-NTSMEX(02b8) 2 41301:Notes returned code: b0 (hex) >> ntshcint(1008)
 
1998/09/11 13:12:27-        LME-NOTES-NTSMEX(02b8) 2 41300:Notes Package ID: Main (MAIN). Extended Reason String: None >> ntshcint(1025
 
1998/09/11 13:12:27-        LME-NOTES-NTSMEX(02b8) 2 41355:Error purging Notes Mail item >> ntshcm(2832
 
1998/09/11 13:12:27-        LME-NOTES-NTSMEX(02b8) 2 41389:Dequeue of Notes message failed >> nts2mex(2461 

Additional query words: messages queued

Keywords : exc55sp2fix exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbbug