XFOR: Internet Mail Connector Dial-Up Connection Stops Working

ID: Q230051

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The Internet Mail Connector on an Exchange 5.5 server is initially configured to forward all mail to a Simple Mail Transfer Protocol (SMTP) host over a dial-up connection. This works fine and all SMTP mail is successfully sent using the Remote Access Service (RAS) link to the remote host.

However, problems may occur if an additional entry is created using the Email Domain button on the Connections tab of the Microsoft Internet Mail Service. If that connection is set to use Domain Name Service (DNS) or forwards all messages directly to a host using a local area network (LAN) link instead of RAS, the dial-up connection specified on the Connections tab never dials again.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Internet Mail Service

File name	Version
Msexcimc.exe	5.5.2591.0
Imcmsg.dll	5.5.2591.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words: IMC

Keywords : exc55 EXC55SP3Fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug