XADM: Information Store Stops During RTF or HTML Conversion

ID: Q230769

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The information store may stop unexpectedly while converting Hypertext Markup Language (HTML) to Rich Text Format (RTF) or vice versa.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Internet Mail Service

File name	Version
Dsamain.exe	5.5.2603.0
Gapi32.dll	5.5.2603.0
Mdbmsg.dll	5.5.2603.0
Store.exe	5.5.2603.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words: rtfhtml imail

Keywords : exc55 EXC55SP3Fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug