The information in this article applies to:
SYMPTOMSIt is possible that the message transfer agent (MTA) may enter an uncontrollable state. In some instances, it cannot be stopped with the interface in the Control Panel, Services tool. This may be caused by a corrupted message entering the MTA database for processing or by a corruption within the MTA database itself. Another possible cause is an excessively large message entering the server from the Internet. Messages are not processed by the MTA while it is in this state, and they queue up in their respective queues. RESOLUTION
While the MTA is in this uncontrollable state and cannot be stopped through normal procedures, the Exchange Server Administrator program itself may not be accessible. In fact, when you try to access the Administrator program, you may see a Busy icon. Furthermore, if you try to stop the System Attendant service, it may also be in an uncontrollable state.
Kill Process ID found in task manager's PID column-or- Kill emsmta Q148284 XCON: When and How to use the Mtacheck Utility Q149017 XCON: MTACheck Event IDs and Command Line Syntax Q163326 XCON: How and Why to Run Mtacheck NOTE: The MTA may not start if there is some higher-level corruption within the MTA database or any other severe problems with the MTA. If this is the case, please contact Microsoft Product Support Services. Additional query words:
Keywords : exc4 exc5 exc55 |
Last Reviewed: December 17, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |