XADM: CC Recipient Lost in P2 When BCC Is Present on a Lotus cc:Mail Message

ID: Q231803

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The Microsoft Exchange Server information store removes the last SMTP address from the P2 body in a message traveling out by means of the Internet Mail Service.

CAUSE

The information store removes the last SMTP address from the P2 body when the following conditions are true:

The message originates in a system outside of Exchange such as Lotus cc:Mail system.

The message is routed by the Exchange Server system and sent out the Internet Mail Service.

The address that is removed is the last address in the Cc list when the Bcc field also contains addresses. The content in the P1 message body that ensures the messages delivery remains intact, and all of the addresses receive a copy of the message. SMTP users are unable to Reply All to the message and send to the one Cc address that was removed from the P2 body. The users on the cc:Mail system or the Exchange Server system receive all the addresses. Only SMTP addresses on the other side of the Internet Mail Service experience the loss of the one address.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Store.exe	5.5.2598
Mdbmsg.dll	5.5.2598
Gapi32.dll	5.5.2598

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words:

Keywords : exc55 EXC55SP3Fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug