XFOR: Netscape 4.x Cannot Delete Appointments in Calendar Using OWA

• Microsoft Exchange Server, version 5.5

SYMPTOMS

Users who use the Netscape Browser cannot delete more than one appointment for each Outlook Web Access (OWA) session. No error messages are returned, nor is any indication of a problem given. Yet, reloading the page reveals the deleted appointments still exist, and can still be opened and edited.

CAUSE

Active Server Page (.asp) files (which are responsible for OWA communication) in the Request and Response directory may be out of sync.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

WORKAROUND

To delete the appointments, the user must exit the mailbox, quit the browser, log back on to the mailbox, and then delete the appointment.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.
This problem was first corrected in Exchange Server 5.5 Service Pack 3.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : exc55 EXC55SP3Fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug