XADM: Message Using Non-GAPI Code Page Is Not Converted Properly

ID: Q232600

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

If you compose a message using a GAPI code page, and then send the message through an Exchange Server computer, the information store may not properly convert the message to the appropriate format. As a result, the message is not sent successfully.

CAUSE

This problem occurs when the information store attempts to convert the GAPI code page to a non-GAPI code page. The information store attempts to start a GAPI conversion process, even though it has already specified that the outbound message is using a non-GAPI code page.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Gapi32.dll	5.5.2620.0
Mdbmsg.dll	5.5.2620.0
Netif.dll	5.5.2620.0
Store.exe	5.5.2620.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words: imail rtf-html

Keywords : exc55 EXC55SP3Fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug