XFOR: Cannot Send Messages to cc:Mail Recipients After Directory Synchronization

ID: Q232687

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

After you perform directory synchronization (dirsync) between Lotus cc:Mail and Exchange Server, you may be unable to send a Simple Mail Transfer Protocol (SMTP) message to a Lotus cc:Mail recipient that was exported from the cc:Mail post office. The message remains in the outbound message queue, which prevents any other messages from being sent through the Exchange Connector for Lotus cc:Mail.

CAUSE

This problem occurs when Import.exe version 8.x is running on the Exchange Server computer. When you send a message through the SMTP service, the reply address is enclosed in square brackets ([ and ]). However, Import.exe version 8.x does not support square brackets in addresses.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Connector for cc:Mail

File name	Version
Ccmc.exe	5.5.2584.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words: unregistered export ccmc stuck stop oneoff one-off

Keywords : exc55 EXC55SP3Fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug