XFOR: Chinese Outlook MSMail Users Receive NDRs Sending to Exchange Server

• Microsoft Exchange Server, version 5.5 Service Packs 1, 2

SYMPTOMS

Messages sent from Microsoft Mail to Exchange Server through the MS Mail Connector Interchange (MSMI) using a Chinese Outlook client are not delivered to their destination. The sender receives a non-delivery report (NDR) similar to the following:

Your Message
  	  To:   <somebody@microsoft.com>
     Subject:   Test Message From Chinese Outlook/MSMail

Was not delivered for the following reasons:

     Delivery failed to MS:MICROSOFT/SITE/SOMEBODY
     Reason: 0 (transfer failed)
     diagnostic: -1 (no diagnostic).
     MSEXCH:MSExchangeMTA:SITE:SERVER.

Original message body follows...
 

Event ID: 2025
Source: MSExchangeIS Private
Description:
The delivery of a message failed due to error 80004005. A non-delivery report is being sent to the message's originator.

Event ID: 270
Source: MSExchangeMTA
Description:
A permanent error has occurred with Entity /O=MICROSOFT/OU=SITE/CN=CONFIGURATION/CN=SERVERS/CN=SERVER/CN=MICROSOFT PRIVATE MDB. Entity is a Message. Object is a Normal Priority Message.
Object: 06000050. Message ID: C=US;A= ;P=Microsoft;L=MICROSOFT-SITE-00000287 Content length: 1235, External Trace information (first 100 bytes) = 3080638061801302555300006280130120000013094D6963726F736F66740000318080113938303332303135353330302D303830308201008302060000000000, PDU dump reference 5 [MTA SUBMIT 17 74] (14)

Event ID: 290
Source: MSExchangeMTA
Description:
A non-delivery report (reason code transfer-failure and diagnostic code Omit any diagnostic code) is being generated for message C=US;A= ;P=Microsoft;L=MICROSOFT-SITE-00000287. It was originally destined for DN:/o=Microsoft/ou=SITE/cn=Recipients/cn=Somebody§ (recipient number 1), and was to be redirected to . [MTA DISP:RESULT 20 136] (12)

CAUSE

This problem occurs when the Microsoft Exchange Server information store receives the message from the message transfer agent (MTA) and detects that there are two MAPI Properties for strings within the message that have conflicting code page IDs. The information store sends an NDR for the message because of the discrepancy.

This problem will not occur if the Chinese Exchange client is used instead of the Chinese Outlook client because the Chinese Outlook client includes four additional MAPI Properties for the TNEF portion of the message, one of which is an additional string property containing a code page ID.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5 Service Packs 1, 2. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words:

Keywords : exc55 exc55sp3 EXC55SP3Fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug