XFOR: Cannot Send Message with Brackets in Subject Field Through Connector for cc:Mail

ID: Q234350

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When you send a message with square brackets ([ and ]) in the Subject field through the Microsoft Exchange Connector for Lotus cc:Mail, the message may not be delivered. The message remains in the outbound message queue, which prevents any other messages from being sent through the Connector for cc:Mail.

This problem only occurs when the Subject field contains both brackets; the problem does not occur if the Subject field contains one bracket, but not the other.

CAUSE

This problem occurs when Import.exe version 8.3 is running on the Exchange Server computer. Import.exe version 8.3 does not support brackets in the Subject field.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Connector for cc:Mail

File name	Version
Ccmc.exe	5.5.2611.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words: ccmc stuck stop

Keywords : exc55 EXC55SP3Fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug