XADM: Running Isinteg May Truncate Databases to 8 KB

ID: Q234432

The information in this article applies to:

Microsoft Exchange Server, version 5.5 SP2

SYMPTOMS

When you receive one or more of the following events or error messages, visible from Event Viewer or command prompt, while attempting to start the Microsoft Exchange Server information store, and if you then run Isinteg, it may truncate the database file to 8 KB.

Sample error message in Event Viewer:

Event ID: 0
Source: ESE97
Type: Error
Category: Logging/Recovery
Description: MSExchangeIS ((451)) -1019

Sample command prompt error message:

A service specific error occurred: 4294966277

CAUSE

Isinteg has encountered a damaged page in the Microsoft Exchange database and the page appears to be uninitialized but it is actually in use. Only certain pages that have become damaged will cause this to happen and therefore, the chances are small this problem will occur.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: ESE97

File name	Version
5.5.2632	Ese.dll

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5 Service Pack 2. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words:

Keywords : exc55sp2 EXC55SP3Fix
Version : winnt:5.5 SP2
Platform : winnt
Issue type : kbbug