XADM: Event ID 1025 (EcDoDeliverMessage) During Information Store Storage Warning

ID: Q235984

The information in this article applies to:

Microsoft Exchange Server, versions 5.0, 5.5

SYMPTOMS

During the information store storage warning cycle, you may see the following warning logged in the Event Viewer:

Event ID: 1025
Source: MSExchangeIS Private
Type: Warning
Category: General
Description: An error occurred.
Function name or description of problem: EcDoDeliverMessage
Error: 0x4d9

The user may also recieve a storage limit warning message.

CAUSE

A user or users have exceeded their mailbox storage limit and the storage warning message is unable to be delivered to the user by the system attendant.

In situations where both a storage limit warning message is delivered to the user and a 1025 event is logged, the user may have a rule set in his or her mailbox, which is applied on the storage limit warning message. Because of the storage quota limit, the rule cannot be applied, and event 1025 is logged.

RESOLUTION

Have those users who have exceeded their mailbox storage limit clean out or archive messages from their mailboxes. Or, raise or remove their mailbox storage limit in the Microsoft Exchange Server Administrator program.

MORE INFORMATION

Use the Error.exe utility on the Exchange Server CD in the Support\Utils\Platform folder to determine what error 0x4d9 means.

Error 0x4d9 is:
Error 1241 (0x4d9) = ecQuotaExceeded

To find out which users have exceeded their mailbox storage limits:

In the Exchange Server Administrator program, under Private Information Store, set Diagnostic Logging to Maximum on Storage Limits.

In the application log, look for these Event IDs:

Event ID: 1077
Source: MSExchangeIS Private
Type: Warning
Category: Storage Limits
Description: The following users have exceeded the Issue Warning Storage Limit:

Depending on what storage limits you have set, you may also see these event IDs:

Event ID: 1078
Source: MSExchangeIS Private
Type: Warning
Category: Storage Limits
Description: The following users have exceeded the Prohibit Send Storage Limit:

Event ID: 1218
Source: MSExchangeIS Private
Type: Warning
Category: Storage Limits
Description: The following users have exceeded the Prohibit Send and Receive Storage Limit:

Additional query words:

Keywords : exc5 exc55
Version : winnt:5.0,5.5
Platform : winnt
Issue type : kbprb