XIMS: Cannot Open IMS Dial-Up Connections Tab on Windows 2000 Server Computer

ID: Q236910

The information in this article applies to:

Microsoft Exchange Server, version 5.5
Microsoft Windows 2000 Server

SYMPTOMS

When you click the Dial-Up Connections tab in the properties for the Internet Mail Service on a Windows 2000 Server computer, the following error message may be displayed:

The Remote Access Service (RAS) phone book cannot be opened. It must be accessible and in the system directory as \Winnt\System32\Ras\Rasphone.pbk.

In addition, when you install a RAS Message Transfer Agent (MTA) transport stack on a Windows 2000 Server computer, and then attempt to install a Dynamic RAS Connector, the following error message may be displayed:

The System Attendant on server server could not read the RAS Phonebook entries.

An error occurred while loading the RAS phone book. To view details, see the application event log in the Windows NT Event Viewer on the Microsoft Exchange Server computer.

Microsoft Exchange Administrator
ID no: c1031669

CAUSE

When you attempt to perform either of the above actions, Exchange Server attempts to open the Rasphone.pbk file in the Winnt\System32\Ras folder. However, in Windows 2000 Server, the file is located in the Documents and Settings\All Users\Application Data\Microsoft\Network\Connections\PBK folder.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Administrator Program

File name	Version
Imcadmin.exe	5.5.2648.0
Mad.exe	5.5.2648.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words: ims internet mail connector imc

Keywords : exc55 EXC55SP3Fix
Version : WINDOWS:2000; winnt:5.5
Platform : WINDOWS winnt
Issue type : kbbug