XCON: Euro Displayed Incorrectly After Being Sent Through X.400 Connector

• Microsoft Exchange Server, version 5.5

SYMPTOMS

If you compose a message with the euro currency symbol (a "C" with two horizontal lines through the center) on the Subject line or in the body of the message, and then send the message through an X.400 Connector, the euro currency symbol may be displayed as a question mark (?) when you open the message in an e-mail client.

Note that this problem only occurs if the "Remote clients support MAPI" check box on the General tab and the "Allow MS Exchange contents" check box on the Advanced tab are not selected in the properties for the X.400 Connector. Clearing these check boxes prevents the server from sending content formatted in transport-neutral encapsulation format (TNEF) or message database encoding format (MDBEF).

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

After you apply the fix, you must configure the X.400 Connector to use the Latin-9 (ISO-8859-15) character set during message conversion. To do so, use the following steps.

WARNING: Using the raw mode of the Exchange Server Administrator program (admin /r) incorrectly can cause serious problems that may require you to reinstall Microsoft Windows NT Server and/or Microsoft Exchange Server. Microsoft cannot guarantee that problems resulting from the incorrect use of raw mode can be solved. Use raw mode at your own risk.

1. Start the Exchange Server Administrator program in raw mode by typing the following at a command prompt:




c:\exchsrvr\bin\admin /r

2. In the left pane, click the Connections object under the appropriate site. In the right pane, click the X.400 Connector, and then on the File menu, click Raw Properties. Note that the Connections object appears under the Configuration object.



3. In the list of object attributes, select Translation-Table-Used, and then in the Edit value box, type 10. If Translation-Table-Used does not appear in the list of object attributes, select All in the List attributes of type box.



4. Click Set, and then click OK.

MORE INFORMATION

For information about the availability of the euro currency symbol in Microsoft Windows NT character sets, please see the following articles in the Microsoft Knowledge Base:

Q182005 Euro Currency Not Available in Windows NT Character Sets

Q235445 Seven Fonts Not Supporting the Euro Currency Symbol

Additional query words:

Keywords : exc55 EXC55SP3Fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug