XFOR: cc:Mail Connector Dirsync Problems with Multiple Exchange Export Containers

• Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3

SYMPTOMS

The Microsoft Exchange Connector for Lotus cc:Mail cycles through several iterations of directory updates to the cc:Mail post office for similar users from different Exchange Server sites. For example, the following are three Exchange Server users with different capitalizations in their names:

Smith, Jimmy at Site 1
SMITH, Jimmy at Site 2
Smith, jimmy at Site 3

CAUSE

Internally, the name comparison is case-sensitive in some places.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

MORE INFORMATION

Lotus cc:Mail is case-insensitive and allows only one user to be created in its directory even if they belong to a different post office. The Exchange Connector for cc:Mail does not adhere to this behavior completely and thus incorrectly sends an update to the cc:Mail post office every directory synchronization cycle.

Additional query words:

Keywords : exc55 exc55sp1 exc55sp2 exc55sp3
Version : winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3
Platform : winnt
Issue type : kbbug