XADM: Exchange On-line Restore Fails with Event ID 8010 on Cluster Server

ID: Q237739

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

An on-line restore of the Exchange Server computer on a Cluster Server may fail with the following Event ID error in the application log:

Event ID: 8010
Source: NTBackup
Type: Error
Description:
Microsoft Exchange services returned 'XXX' from a call to 'ControlService(STOP)' additional data 'MSExchangeDS'

CAUSE

NTBackup tries to stop the Exchange Directory service rather than taking it off-line through the Cluster service.

WORKAROUND

Before running NTBackup, use Cluster Administrator to take the Exchange directory or information store off-line. After these services have been taken off-line, you can start NTBackup and proceed with the on-line restore as usual.

Additional query words: Failure won't start Wolfpack Node

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbprb