XADM: Exchange Server Corrupts Japanese cc:Mail Message Subject Routing It to the Internet

• Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2
  on the following platforms: NT

SYMPTOMS

When you set up an Exchange Server computer to be the SMTP gateway of a Japanese Lotus cc:Mail post office, if a cc:Mail user sends a Japanese message to an Internet address, all Japanese characters become question marks (?) at the receiver side.

CAUSE

When the message is exported from Lotus cc:Mail to Exchange Server, all content is converted to UNICODE. But the native code page information (CPID) is not saved, so the default Windows NT CPID is used instead.

When the message is converted from UNICODE to the native code page by Internet Mail (IMAIL), all the message properties are converted to the default CPID.

If the computer running Windows NT Server is running the English version, all Japanese characters are converted to question marks.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words:

Keywords : exc55 exc55sp1 exc55sp2
Version : winnt:5.5,5.5 SP1,5.5 SP2
Platform : winnt
Issue type : kbbug