XADM: Event ID 5004 Generating Offline Address Book

ID: Q237866

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When you attempt to generate an offline Address Book (OAB), the following error message may be displayed:

An error occurred while generating the offline Address Book. To view details, see the application event log in the Windows NT Event Viewer on the offline Address Book Server. Microsoft Exchange Administrator ID no. c1031662

In addition, the following event appears in the event log:

Event ID: 5004
Description: Generation of the offline Address Book is complete.
Result: An error occurred.

CAUSE

The default permissions of Full Control for the Everyone group has changed on the Winnt folder and all subfolders.

RESOLUTION

Change the permissions of the Everyone group to Full Control on the Winnt folder and all subfolders. Regenerate the offline Address Book.

Additional query words:

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbprb