XCLN: Non-Delivery Reports Received by Clients May Be Confusing

ID: Q237951

The information in this article applies to:

Microsoft Exchange Server, version 5.5
Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0
Microsoft Exchange Windows NT client, versions 4.0, 5.0
Microsoft Outlook, versions 2000, 97, 98

SUMMARY

When you send mail to a personal address book (PAB) distribution list (DL) and one or more of the recipients on the distribution list is no longer in the global address list, the non-delivery report (NDR) that is returned to you may be confusing. This is especially true if the recipient has an Alias value that is not "user friendly." The following is a sample non-delivery report:

Your message did not reach some or all of the intended recipients.

Subject: Subject
Sent: 07/19/1999 3:12 PM
The following recipient(s) could not be reached:

c=US;a= ;p=Organization;o=ASGM;dda:MSXCHNGE=//o=ORGANIZATION//ou=SITE//cn=Container//cn=CR LC4B7A0994; on 07/19/1999 3:12 PM

The recipient name is not recognized
The MTS-ID of the original message is: c=US;a= ;p=Organization;l=Server1-990719191132Z-116481

MSEXCH:MSExchangeMTA:ASGM:Server2

Because the intended recipient was in the global address list when you entered that recipient in the PAB, the Distinguished Name is used to route mail to the recipient. In this case, the information that "CRLC4B7A0994" is the value of the last CN value may not be helpful to you, if you need to know the first and last names of the recipients who do not receive the mail that you send to a PAB DL.

MORE INFORMATION

To work around this problem, keep outdated PAB entries synchronized with the global address list, use server-based DLs, or make sure that the Exchange Server administrator uses recognizable names for the Alias value to create mailboxes or custom recipients in the global address list.

Additional query words: OL97, OL98, OL20

Keywords : exc55
Version : WINDOWS:2000,4.0,5.0,97,98; winnt:5.5
Platform : WINDOWS winnt
Issue type : kbprb