XFOR: IMAP4 and POP3 Users Cannot Retrieve Messages

ID: Q237961

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

POP3 and IMAP4 users receive error messages when trying to retrieve messages from the Exchange Server computer. The following error message may be received by an IMAP4 user in Outlook Express 4.0:

! Updated message flags from the IMAP server could not be saved to disk. If this persists, right-click this folder node, select 'Properties' and push the 'Delete' button under the 'Local Files' tab.

Clicking OK may reveal the following error message:

An IMAP command did not complete successfully. Could not download new messages from the IMAP server.

Clicking the Details button may reveal the following:

The requested item could not be found.

The following error message may be received by an IMAP4 user in Outlook Express 5.0:

Could not download new messages from the IMAP server.

Clicking the Details button may reveal the following:

The requested item could not be found.

The following error message may be received by an IMAP4 user when starting Outlook Express 5.0:

Some errors occurred while processing the requested tasks. Please review the list of errors below for more details.

Clicking the Details button may reveal the following:

Header download for the 'Inbox' folder did not complete. Could not download new messages from the IMAP server. Account: 'Account', Server: Servername', Protocol: IMAP, Server Response: 'The requested item could not be found.', Port: 143, Secure(SSL): No, Error Number: 0x800CCCD2

The following error message may be received by a POP3 user in Outlook Express 4.0 or 5.0:

Some errors occurred while processing the requested tasks. Please review the list of errors below for more details.

Clicking the Details button may reveal the following

Message number 1 could not be retrieved. Account: 'Account', Server: 'Servername', Protocol: POP3, Server Response: '-ERR The requested item could not be found.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800420CD

where 'Account' is the account created in Outlook Express and 'Servername' is the name of the Exchange Server computer.

The following error message may be received by a user running Windows CE Inbox version 3.0:

A critical error has occurred. Error Retrieving Message. The message may have been either moved or deleted.

For IMAP4 users, the following event appears in the application event log

Event ID: 13000
Source:MSExchange IMAP4
Type: Error
Category: Client Action
Description:

An error (0x8004010f) occurred while rendering a message for download on mailbox Mailbox.

-and-

For POP3 users, the following event appears in the application event log

Event ID: 11302
Source: MSExchange POP3
Type: Error
Category: Client Action
Description:

An error (0x8004010f) occurred while rendering a message for download on mailbox Mailbox.

where Mailbox is the mailbox receiving the IMAP4 or POP3 error messages.

RESOLUTION

A supported feature that modifies the product's default behavior is now available from Microsoft, but has not been fully regression tested and should be applied only to systems having a specific need for it. If you are not severely affected by the lack of this feature, Microsoft recommends that you wait for the next Exchange Server 5.5 service pack that contains this feature.

To obtain this feature immediately, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

Additional query words: Intel I386 alpha windows ce inbox wince handheld palm-size pc pocket pmail eudora netscape communicator navigator

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbprb