XADM: Information Store Stops Responding When Delivering an NDR

ID: Q238419

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

In certain circumstances, the information store may stop responding when receiving a non-delivery report (NDR) from a foreign SMTP system.

CAUSE

The NDR that is received by Exchange Server has information in the PR_SUPPLEMENTARY_INFORMATION MAPI property that is too long.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Escprint.dll	5.5.2651.0

The following files are available for download from the Microsoft Download Center. Click the file names below to download the files:

x86: Q248838engi.exe
Alpha: Q248838enga.exe

For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address

http://www.microsoft.com/downloads/search.asp

and then click How to use the Microsoft Download Center.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words: crash AV GPF

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbbug