XFOR: Store Generates NDR to an SMTP Report If Prohibit Receive Is Enabled and Active

ID: Q238498

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The information store generates a non-delivery report (NDR) to an SMTP report when an SMTP report is returned to a mailbox that meets all of the following conditions:

The mailbox size currently exceeds the set limit.

The Prohibit send and receive (K) option is selected.

The Internet Mail Service is on a server different from the mailbox.

This could cause a message loop as the report is addressed to a null (<>) address, which means the Internet Mail Service cannot deliver the message. At this point, the NDR is returned to the originator, which was the mailbox currently unable to accept mail. This may generate yet another NDR, and the whole process repeat itself.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Store.exe	5.5.2651.14

The following files are available for download from the Microsoft Download Center. Click the file names below to download the files:

x86: Q248838engi.exe
Alpha: Q248838enga.exe

For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address

http://www.microsoft.com/downloads/search.asp

and then click How to use the Microsoft Download Center.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server Version 5.5.

Additional query words:

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbbug