XCLN: Local Free and Busy Cache Not Updated If Viewed Remotely When Using Resource AutoAccept Scripts

• Microsoft Exchange Server, versions 5.5, 5.5 SP2
  on the following platforms: NT, x86
• Microsoft Outlook Windows 95/98 client, versions 8.03, 8.04, 8.5, 9.0
• Microsoft Outlook Windows NT client, versions 8.03, 8.04, 8.5, 9.0

SYMPTOMS

If you use the updated AutoAccept Event script, when you access the resource calendar (on the File menu, click Open, and then click Other User's Folder) with Reviewer permission, the following error message is displayed:

Can't open this item. Unable to open the free/busy information.

CAUSE

You do not have full control permissions to update the locally cached copy of free and busy information for the resource. The following process occurs:

1. The free and busy information is updated on the server.



2. The locally cached copy of the free and busy information is deleted.



3. The server attempts to provide a complete copy of the free and busy information to the client.
   
   NOTE: If the client that you currently use to log on to the server does not have full control permissions, the locally cached copy is not updated.



4. You experience the problems described in the "Symptoms" section of this article.

WORKAROUND

You can use one of the following methods to work around this problem:

Workaround 1

1. Set up one Windows NT account that has full permissions for all of the resource mailboxes that use the AutoAccept script.



2. Log on to each resource mailbox once, and set each resource mailbox to update the free and busy information on the server every minute:
   
   
   1. On the Tools menu, click Options.
   
   
   
   2. Click Calendar Options, and then click Free/Busy Options.
   
   
   
   3. In the Update free/busy information on the server every box, type 1.
   
   
   
   Then log off from the resource mailbox.



3. At a client computer, log on using the Windows NT account that you created that has full permissions for all of the resource mailboxes.



4. Start Outlook and log on to one of the resource mailboxes. On the File menu, click Open, and then click Other User's Folder to open every other resource mailbox, and then leave them open.

Workaround 2

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Q179303 XADM: Reducing Event Service Firing Delays

Additional query words: CDO 1.2

Keywords : exc55 exc55sp2
Version : WINDOWS:8.03,8.04,8.5,9.0; winnt:5.5,5.5 SP2
Platform : WINDOWS winnt
Issue type : kbbug