XCLN: ErrMsg: An OLE Registration Error Occurred. The Program Is Not Correctly Installed

ID: Q240680

The information in this article applies to:

Microsoft Outlook Windows NT client, version 8.5
Microsoft Outlook Windows 95/98 client, version 8.5

SYMPTOMS

When a user opens an e-mail message that contains embedded Lotus Notes document links on a computer where the Lotus Notes client is not installed, the following error message appears:

An OLE registration error occurred. The program is not correctly installed. Run Setup again for the program.

After the users clicks the OK button, the message is not displayed.

CAUSE

When Outlook attempts to locate the OLE server for the embedded documents, it can't find it because the OLE server is not registered. This error causes Outlook to be unable to open the message.

WORKAROUND

Install the Lotus Notes client on the same computer to register the OLE server.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time    Version      Size     File name     Platform
   -------------------------------------------------------------
   8/16/99  2:37PM   8.5.6810  6,604,048  Outllib.dll      NT/9x

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

After you install the hotfix, the error message will still be displayed, but when the user clicks the OK button, the e-mail message body is displayed as best as possible. Outlook does not suppress an error message like this so that the user is aware that the content of the message may not all be there.

Additional query words:

Keywords :
Version : WINDOWS:8.5
Platform : WINDOWS
Issue type : kbbug