XFOR: GroupWise Directory Synchronization Update Does Not Create Objects in GroupWise

• Microsoft Exchange Server, version 5.5 SP3

SYMPTOMS

The Microsoft Exchange Connector for Novell GroupWise may not correctly add Exchange Server users to the GroupWise mail system. This only applies to an update directory synchronization (dirysnc) cycle and not to the full reload dirsync cycle. Possible reasons include:

• The Exchange Server user was recently marked unhidden from the global address list.



• The GroupWise proxy address was recently added to Exchange Server users.

CAUSE

The Exchange Connector for Novell GroupWise does not send the correct dirsync transactions to GroupWise under certain conditions (some are listed above).

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

1. Using Notepad, open the Exchconn.ini file that is located in the Exchsrvr\Connect\Exchconn directory.



2. Locate the [LME-GWISE] section of this file.



3. Add the following parameter if it is not present:




AddOnUpdate=TRUE

4. Save the file.



5. Stop and restart the Exchange Connector for Novell GroupWise.



6. Run an immediate update dirsync from Exchange Server to GroupWise.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5 Service Pack 3.

MORE INFORMATION

The update dirsync process sends changes to the GroupWise system based on any change in the USN-Changed field for Exchange Server recipients. If an Exchange Server recipient is created and then hidden from the Exchange Server directory, the recipient is not added to GroupWise during dirsync. If this recipient is unhidden, the USN-Changed field causes a modify transaction to be sent to the GroupWise system. Because this user does not exist in GroupWise, the modify transaction is rejected, which results in an incomplete dirsync cycle.

The workaround is to send an additional add transaction with each modify transaction during the dirsync cycle. This ensures that new users are added, and any changes to existing users are modified in the GroupWise system.

Additional query words: lsdxa

Keywords : exc55sp3
Version : winnt:5.5 SP3
Platform : winnt
Issue type : kbbug