XADM: Isinteg Stops Responding with ecNotFound - MAPI_E_NOT_FOUND

ID: Q241309

The information in this article applies to:

Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3

SYMPTOMS

The Isinteg.exe tool does not end successfully and you may receive a Dr. Watson error message. The following stack trace is from this failure:


> kb
FramePtr  RetAddr   Param1   Param2   Param3   Function Name
0012f2dc  0041f9a4  00c95ce0 0041fa93 a6e02000 ISINTEG!FULLCHKMGR::EcTestCross+0xed
0012f2e4  0041fa93  a6e02000 000002b8 00000000 ISINTEG!CHKMGR::CHKMGR+0x4
a6e02000  00000000  00000000 00000000 00000000 ISINTEG!EcExecChkMgr+0xa3

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack 4 that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Isinteg.exe

File name	Version
Isinteg.exe	5.5.2651.26

The following files are available for download from the Microsoft Download Center. Click the file names below to download the files:

x86: Q248838engi.exe
Alpha: Q248838enga.exe

For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address

http://www.microsoft.com/downloads/search.asp

and then click How to use the Microsoft Download Center.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

MORE INFORMATION

You may see a similar output from the utility:


ISINTEG -pri -fix -test alltests -verbose -detailed

Microsoft Exchange Information Store Integrity Checker v5.5.2448.0
Copyright (c) 1986-1997 Microsoft Corp.    All rights reserved.
Started:    05/27/99 12:43:16
Server name: HQ1
Store path: D:\exchsrvr\MDBDATA\PRIV.EDB
Store size: 2799706112 bytes
Output log: isinteg.pri
Check mode: check and fix
Options: -pri -fix -test alltests -verbose -detailed 

The Information Store has not been shut down clean.
Hence enabling the Row Count/Dumpster Count test.
You may also specify -test rowcounts (or) -test dumpsterref to run these tests
Starting test 1 of 23, 'Categorization Tables'
Finished Categorization Tables. Time: 0h:0m:0s
Starting test 2 of 23, 'Restriction Tables'
Finished Restriction Tables. Time: 0h:0m:0s
Starting test 3 of 23, 'Search Folder Links'
Finished Search Folder Links. Time: 0h:0m:19s
Starting test 4 of 23, 'Global'
Finished Global, number of rows = 1. Time: 0h:0m:0s
Starting test 5 of 23, 'Delivered To'
Finished Delivered To, number of rows = 1. Time: 0h:0m:0s
Starting test 6 of 23, 'Search Queue'
Finished Search Queue. Time: 0h:0m:0s
Starting test 7 of 23, 'Timed Events'
Timed event are : Expiration = 2, 
Finished Timed Events, number of rows = 2. Time: 0h:0m:0s
Starting test 8 of 23, 'reference table construction'
ref table construction on INID returned ecNotFound-MAPI_E_NOT_FOUND

Additional query words:

Keywords : exc55 exc55sp1 exc55sp2 exc55sp3
Version : winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3
Platform : winnt
Issue type : kbbug