XFOR: Migrated Message Returned as Not Deliverable for Migrated Lotus cc: Mail User

• Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3

SYMPTOMS

An Exchange Server user receives a non-delivery report (NDR) when he or she clicks Reply All to a message that has been migrated from a Lotus cc:Mail Post Office (PO).

CAUSE

The current code logic is that if you get a recipient without the PO name information, the PO name that the user is migrated from is used, and it is incorrect. The same PO name as the sender should be used.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : exc55 exc55sp1 exc55sp2 exc55sp3
Version : winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3
Platform : winnt
Issue type : kbbug