XADM: Information Store Does Not Start with Event ID 145

ID: Q241855

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The Microsoft Exchange Server information store may not start, or, if it is already running, it may stop responding. The following event may be logged:

Event ID: 145
Source: ESE97
Category: General
Description: MSExchangeIS ((%pid%) ) The database engine could not access the file called %database path%\edb.log.

The file that the event lists may be any file in the database directory.

CAUSE

A program has the file that the event lists locked open. Backup and anti-virus software may lock files open. To verify that the file is locked open:

Log on to the Exchange Server computer using the administrator account.

Create a Test directory on drive C.

At a command prompt, type the following:

copy database path\edb.log c:\test

The file is locked open if the following error message is displayed:

The process cannot access the file because it is being used by another process.

RESOLUTION

If the Exchange Server computer is running any backup or anti-virus software, disable the software.

WORKAROUND

Configure any backup or anti-virus software packages so that they do not back up or scan the Exchsrvr\Mdbdata or Exchsrvr\Dsadata directories.

Additional query words:

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbprb